Returns – URBAN EXCESS
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Returns

NEW: FREE UK RETURNS VIA ROYAL MAIL TRACKED 

 

We guarantee the quality of all our products. If you are unsatisfied in any way, we are happy to refund items that are returned to us within 28 days of delivery, in the same condition that it was received and with the tags still attached.

Hey, did you know you can drop your return into one of our London stores?

 

Article. Shoreditch              Article. Brixton        

96 Kingsland Road                61 Atlantic Road
Hoxton                                   Brixton
London E2 8DP                     London SW9 8PU

  

EXCHANGE REFUND/REQUESTS

We can only provide an exchange if the item is available upon receipt of the return. Unfortunately, we cannot hold stock for an exchange. The quickest way to exchange your goods is to submit a new order online, the original order will be refunded on receipt of return.

 

BOOKING A RETURN

You can book a free return via Royal Mail at the following website: BOOK A RETURN

Please note that customers are responsible for all return items whist in transit

 

Returns – How long do I need to wait?

We aim to process returns in 3 working day’s, but during really busy periods we can get swamped and it may take up to 7 day’s so bear with us. Payments will be refunded back on to your original card or PayPal account, allow up to 4 working day's for the refund to clear. Please note that only the cost of the original item is refundable.

Need Help? Email us at orders@urbanexcess.com