Delivery Charges & Times
UK Shipping Rates:
Free Delivery on all UK orders over £75.00 (the offer does not include International destinations)
UPS Next Day Tracked Delivery (if ordered before 2pm Mon-Fri): £5.35 Please note next day delivery applies to working days only.
* excluding Channel Isles / Highlands, see full list of excluded post codes below
Royal Mail 1st Class: £3.95 per order (1 - 3 working days)
Royal Mail 2nd Class: £3.55 per order (3 - 7 working days)
European Shipping Rates:
Airmail: £6.00 per order (3 – 4 working days)
UPS Shipping Rates
Zone 1 (Ireland, France, Germany): £12.95
Zone 2: (Austria, Denmark, Czech Republic, Netherlands, Spain) £14.75
Zone 3: (Bulgaria, Finland, Greece, Hungary, Italy, Luxembourg, Norway, Poland, Portugal, Romania, Switzerland) £19.95
Worldwide Shipping Rates:
Airmail: £8.00 per order (5 - 7 working days)
UPS (USA): (3 - 4 days) £23.95
Other destinations refer to charges on checkout
UPS Excluded Post Codes
AB37-AB38,AB44-AB45,AB53-AB56,CA18-CA27,HS1-HS9,IM1-IM9,IV7–IV9,IV12–IV14,IV28–IV30,IV32–IV36,IV40-IV56,KA27-KA28,KW1-KW3,KW5-KW9,KW10-KW17,LA15-LA23,PA20-PA38,PA41-PA49,PA60-PA78,PH17-PH26,PH30-PH44,PH49-PH50,TR2-TR25,ZE1-ZE3
Although we use all reasonable means to ensure that your order is
delivered within a specified time, we cannot accept any responsibility
for late deliveries due to circumstances outside of our control. We
will do our best to inform you of any unexpected delay.
Returns Policy
We guarantee the quality of all our products. If you are unsatisfied in any way, we are happy to refund items that are returned to us within 14 days of delivery, in the same condition that it was received and with the tags still attached.
In case of returning or exchanging items the customer is responsible
for all shipping costs. If we have made a mistake with an item sent to you or it is faulty, we will refund the delivery charges you have paid to receive that item unless it was sent to you with other items which you are not returning.
Please note that underwear is non-returnable and that swimwear must have all labels and hygiene protectors intact.
I want to return an item
1. In order to save you time and ensure your refunds/exchanges are processed quickly and efficiently, please ensure you obtain and include a Return Authorisation Number. Please email us at email and include your order number. We will reply with your number and instructions.
2. Send the item back with the original packing invoice and Return Authorisation Number to:
Urban Excess Ltd
PO Box 476
Windrush Park Road
Witney
OX28 9HE
3. When we have received the item an approved the return, we will refund the full amount to your card.
I want to exchange an item
1. Please reply to the dispatch confirmation email from Customer
Services or email us at email to request an exchange. Check that your item is in stock on the website by adding it to your basket and when sending your request please include the size of the item that you would like it exchanged for. We will reply to confirm the exchange and supply you with a Return Authorisation Number which you will need to include when sending your item(s). Please note that we can only provide one exchange, after which a separate order will need to be placed.
2. Send the item back with the original packing invoice and Return Authorisation Number to:
Urban Excess Ltd
PO Box 476
Windrush Park Road
Witney
OX28 9HE
3. When the exchanged item is received and approved, the new item
will be dispatched. If the new item is at higher cost you will have to
pay the difference by card. If the new
item is at lower cost, we will credit the difference back on to your
card.
In a case of exchange or return you will responsible for the item during transport/shipping.
Damage during transport
All packages we ship are insured. If the package and/or the content
is damaged upon arrival, please report that to the courier when you
receive it. If you notice any damages when you unpack, please contact
us.
